An employee from a call centre department in the Capital earns, on average, almost 2,400 lei (about 500 euros) net per month, shows Paylab.ro data, the first salary comparing platform in the country. However, this income is related to employees with maximum of 2 years of experience and is offering outsourcing services in Romanian language.
The salary may vary when a candidate knows an “exotic” foreign language such as Dutch, Danish or Norwegian. In some cases, they get even 3 times more than the market average, precisely because there is a big difference between the demand of the employers and the supply.
And Romania is doing very well in this regard. For example, in 2015 over 95% of the students in the country studied two or more foreign languages, being at the same level as countries such as Finland or Estonia, according to Eurostat data.
What salaries are offered by employers in the country’s call centers
Among the regions where the employees in call centers are well paid are the West and North-West of the country. In these areas, for example, the average wage that a person working in the call center can earn is approaching 2,500 lei, net per month, according to Paylab.
On the opposite side, the lowest salaries offered by employers are in the South-West Oltenia regions, where the profit does not exceed 1,900 net lei per month.
The call center sector has become an engine of economic growth in Romania, and this means an increasing offer for candidates. On the eJobs recruitment platform for example, there are currently almost 2,000 open positions across the country.
What can a call center experience help you with?
Working in such a department not only enhances your language skills, especially if you choose a company that offers outsourcing services in a foreign language, but also helps you to easily integrate into a larger team. In the call center you will have the opportunity to interact with people with different personalities, but who nevertheless have a common purpose.
In addition, you will learn how to handle delicate situations, because in such a department you may face situations where there are dissatisfied clients and you will have to find solutions and adapt to each one.
Moreover, much of the call center activity involves communication with clients. And the benefits of this skill you will enjoy in any area where you will decide to focus on in the future.
Article dated on 11th of February 2019, taken over from eJobs Career website